Terms & Conditions

1. Order Placement & Acceptance


1.1 Order Submission


When you place an order for smart cat toilets, location collars, or cat toys through our website, email, or other authorized channels, you are making a binding offer to purchase the selected products at the listed price. The price includes applicable U.S. sales tax (calculated based on your shipping address) and excludes shipping, customization, and bulk order fees (unless specified otherwise).

You confirm that all information provided at checkout (including shipping address, cat size, payment details, and contact information) is accurate and complete. For custom orders (e.g., personalized location collars, custom-themed cat toy sets), you verify that all customization details are correct to ensure the final product meets your requirements.

1.2 Order Acceptance


We reserve the right to accept or reject any order at our sole discretion. Your order is only considered accepted when we send you a written order confirmation email containing your order number, product details, and estimated delivery date. We may reject orders for the following reasons:

  • Product out of stock (e.g., a limited-edition smart cat toilet is sold out).
  • Pricing errors (e.g., a typo in the price of a GPS location collar).
  • Suspected fraudulent activity (e.g., use of stolen payment information).
  • Inability to deliver to your specified address (e.g., remote areas not covered by our pet supply couriers).

If we reject your order, we will notify you within 2 business days and issue a full refund for any payments already processed — the refund will be credited to your original payment method within 3–5 business days.

1.3 Order Modifications & Cancellations


You may modify or cancel your order only if it has not yet entered the production or shipping process (i.e., before you receive a "production started" or "shipment notification" email). To modify or cancel an order:

  • Send an email to our customer support mailbox with your order number and the requested change (e.g., "Change the smart cat toilet color from white to gray" or "Cancel the location collar order").
  • We will confirm the modification or cancellation via email within 1 business day.

Once your order has entered production (for custom items) or has been shipped (for in-stock items), modifications or cancellations are no longer possible. In such cases, you can return or exchange the product in accordance with our Return & Exchange Policy after receiving it.

2. Payment Terms


2.1 Accepted Payment Methods


We accept the following secure payment methods for U.S. orders, all processed through PCI DSS-compliant payment gateways:

  • Credit/debit cards: Visa, Mastercard, American Express, Discover.
  • Digital wallets: PayPal, Apple Pay, Google Pay.
  • Buy-now-pay-later services: Affirm, Klarna (subject to their respective terms and conditions, which are linked on our checkout page).

We do not accept cash, checks, or money orders for online orders. For in-store pickup orders, you can pay by cash or credit/debit card at our physical store.

2.2 Payment Authorization


By providing your payment information, you authorize us to charge the full order amount (including product price, shipping fee, customization fee, and sales tax) to your selected payment method. For buy-now-pay-later services (Affirm, Klarna), you authorize the provider to process payments in accordance with the agreed installment plan.

If your payment is declined (e.g., insufficient funds, expired card, fraud alert), we will notify you via email to update your payment information. You must provide valid payment details within 5 business days; otherwise, your order will be canceled.

2.3 Payment Disputes


If you dispute a payment (e.g., file a chargeback with your bank), you must first attempt to resolve the issue directly with us in accordance with our Return & Exchange Policy. Failure to do so may result in:

  • A $25 administrative fee to cover the costs of responding to the dispute.
  • Suspension of your account privileges, preventing you from making future purchases until the dispute is resolved.

We reserve the right to take legal action to recover losses caused by unfounded payment disputes (e.g., claiming non-delivery when the product tracking information confirms receipt).

3. Product Specifications & Safety


3.1 Accuracy of Product Information


We strive to ensure that all product descriptions, images, and specifications (e.g., smart cat toilet size, location collar battery life, cat toy material) on our website are accurate and up-to-date. However, minor variations may occur due to manufacturing processes:

  • Color Variation: The color of the product you receive may differ slightly from the image on our website due to differences in screen calibration and lighting during photography.
  • Battery Life Variation: The battery life of location collars may vary slightly depending on usage frequency and environment (e.g., GPS usage time, temperature).
  • Accessory Variation: The brand of chargers (for location collars) or litter scoops (for smart cat toilets) may vary between batches, but all meet our quality standards.

3.2 Product Safety & Intended Use


All our cat supplies meet U.S. pet product safety standards, including non-toxic material requirements, comfortable design for cats, and safe function settings. The products are intended for domestic cat use only (not for other pets like dogs or rabbits).

Misuse of products (e.g., using a smart cat toilet for a dog, overcharging a location collar battery, letting a cat play with a toy unsupervised for too long) may cause damage to the product and void the warranty. We are not liable for any injuries to cats or property damage resulting from product misuse.

4. Warranties


4.1 Limited Manufacturer's Warranty


We offer a limited warranty for all products purchased directly from our store, covering manufacturing defects but not normal wear and tear, misuse, or accidental damage:

  • Smart Cat Toilet: 2-year warranty, covering sensors, motor, self-cleaning mechanism, and casing defects. Does not cover damage from improper installation, litter buildup, or power surges.
  • Location Collar: 1-year warranty, covering GPS module, battery, waterproof function, and strap defects. Does not cover damage from rough cat play, lost collars, or water damage beyond IPX7 standards.
  • Cat Toys: 30-day warranty, covering broken parts, stitching defects, and material defects. Does not cover damage from normal wear and tear, cat chewing, or washing.

4.2 Warranty Claims


To file a warranty claim, please follow these steps:

  1. Send an email to our customer support mailbox with your order number, product model, clear photos/videos of the defect, and a description of when the defect was discovered.
  2. We will review your claim within 2 business days and notify you of our approval or denial decision.
  3. For approved claims, we will provide one of the following solutions:
    • Ship replacement parts to you free of charge (e.g., new sensor for a smart cat toilet, new battery for a location collar).
    • Ship a replacement product to you via standard shipping free of charge within 5–7 business days.
    • Issue a partial or full refund to your original payment method for irreparable products.


This warranty only applies to products purchased directly from our store and requires proof of purchase (e.g., order confirmation email). Products purchased from third-party retailers are not covered by this warranty.

5. Liability Limitations


5.1 Our Liability


We are liable for the following situations:

  • Defective products covered by our warranty (as specified in Section 4).
  • Order fulfillment errors (e.g., delivering the wrong size smart cat toilet, non-waterproof location collar instead of waterproof) in accordance with our Return & Exchange Policy.
  • Product damage caused by our negligence (e.g., improper packaging leading to a dented smart cat toilet casing).

Our total liability for any claim shall not exceed the purchase price of the product in question. We are not liable for:

  • Injuries to cats or property damage resulting from product misuse, improper use, or failure to follow product instructions (e.g., a cat getting stuck in a smart cat toilet due to improper installation, a location collar breaking due to rough play).
  • Indirect losses (e.g., vet bills due to a cat’s injury from product misuse, replacement costs of a lost cat due to a location collar malfunction caused by improper charging).
  • Damages caused by third parties (e.g., product damage during shipping not reported within 48 hours, defects caused by unauthorized repairs to a smart cat toilet).

5.2 Your Liability


You are liable for the following situations:

  • Providing accurate checkout information. Incorrect shipping addresses leading to missed or delayed deliveries may result in a $15 re-delivery fee.
  • Returning products in accordance with our Return & Exchange Policy (unused, unopened, original packaging intact). Damaged returned items (e.g., a used smart cat toilet, a worn location collar) may incur a restocking fee deducted from your refund.
  • Supervising your cat’s use of the products to ensure compliance with safety guidelines (e.g., not leaving a cat unsupervised with a puzzle toy that has small parts).

6. Account Responsibilities (Online Orders)


If you create an account on our website to track orders, save preferences, or store payment information, you agree to the following responsibilities:

  • Keep your account credentials (username and password) confidential. You are responsible for all activities conducted under your account (e.g., placing orders, saving your cat’s size preferences).
  • Notify us immediately via email if you suspect unauthorized access to your account (e.g., unknown orders for cat toys). We will assist you with password resets and account security investigations within 1 business day.
  • We may suspend or terminate your account if:
    • You engage in fraudulent activity (e.g., using stolen payment information to purchase a smart cat toilet).
    • You violate these Terms & Conditions (e.g., returning a used location collar as "unused").
    • Your account is inactive for 12 consecutive months (we will notify you via email 30 days before account termination).


7. Shipping & Delivery (Incorporation of Shipping Policy)


All orders are subject to our separate Shipping Policy, which covers delivery destinations, shipping costs, delivery timelines, and procedures for handling shipping issues. By placing an order on our website, you acknowledge that you have read and understood our Shipping Policy.

The risk of loss or damage to the products passes to you upon delivery (confirmed by carrier tracking information or your signature). If you miss a delivery, the courier will leave a notification to reschedule delivery. Failure to reschedule within 7 days may result in the product being returned to us, and a $10 return fee will be deducted from your refund.

8. Termination


We may terminate or suspend your access to our store, cancel your order, or refuse to provide services to you in the future if:

  • You violate any provision of these Terms & Conditions (e.g., providing false information, filing unfounded payment disputes).
  • You engage in fraudulent or deceptive practices (e.g., claiming a defective cat toy that was torn by your cat).
  • You harass our staff or other customers (via email, phone, or in-person).

Termination of your account or access to our services does not affect any pre-existing rights or obligations (e.g., your obligation to pay for delivered products, our obligation to process returns for defective smart cat toilets).

9. Governing Law & Dispute Resolution


9.1 Governing Law


These Terms & Conditions are governed by the laws of the state where our store is located [Please fill in your state, e.g., California], USA, without regard to conflict of law principles.

9.2 Dispute Resolution


  • Informal Resolution: Before taking any legal action, you agree to contact us via email to resolve the dispute informally. We will respond to your inquiry within 2 business days and work in good faith to find a mutually satisfactory solution (e.g., replacing a defective location collar).
  • Mediation: If informal resolution fails, we recommend mediation through a local dispute resolution program — mediation is voluntary, cost-effective, and faster than litigation.
  • Small Claims Court: For disputes involving an amount less than $10,000 (e.g., a $300 smart cat toilet), you may file a claim in small claims court in your local jurisdiction or our store's jurisdiction.
  • Arbitration: For disputes involving an amount exceeding $10,000, both parties agree to resolve the dispute through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration will take place in the city where our store is located [Please fill in your city, e.g., Santa Ana] or via virtual hearing.

You waive the right to participate in class action lawsuits or class-wide arbitration for any disputes related to these Terms & Conditions.

10. Amendments to Terms


We may update these Terms & Conditions from time to time to reflect changes in laws, business practices, or product offerings (e.g., adding new smart cat litter subscription services). Updated Terms & Conditions will be posted on our website with a "Last Updated" date.