FAQ

Q1: What size smart cat toilet should I choose for my cat?


A: We recommend choosing a smart cat toilet based on your cat’s weight and breed:

  • Small Size (for cats under 8 lbs): Suitable for small breeds like Singapura, Munchkin, and Devon Rex. Compact design, perfect for small apartments.
  • Medium Size (for cats 8–15 lbs): Suitable for medium breeds like American Shorthair, British Shorthair, and Russian Blue. Balanced size for most household cats.
  • Large Size (for cats over 15 lbs): Suitable for large breeds like Maine Coon, Ragdoll, and Norwegian Forest Cat. Spacious design that allows cats to move freely.

All our smart cat toilet product pages have a detailed size guide — you can also contact our customer service team with your cat’s weight and breed for personalized recommendations.

Q2: Do location collars work indoors? Will they hurt my cat?


A: Our location collars are designed with both indoor and outdoor positioning functions:

  • GPS + Bluetooth Dual Mode: Outdoor positioning uses GPS for accurate real-time tracking (accuracy within 3 meters); indoor positioning uses Bluetooth (accuracy within 1 meter) to track your cat’s location in your home.
  • Comfortable & Safe Design: The collars are made of soft, lightweight nylon material (only 20g) that won’t irritate your cat’s skin. The adjustable strap fits cats with neck circumferences from 8 to 16 inches, and there are no sharp edges that could hurt your cat.

The collars also have a long battery life (up to 7 days on a single charge) and are waterproof (IPX7 standard), so your cat can wear them in the rain or while playing with water.

Q3: Are your cat toys safe for kittens and senior cats?


A: Yes! All our cat toys meet U.S. pet product safety standards and are divided into age-specific categories:

  • Kitten Toys (0–1 year): Soft, lightweight toys (e.g., plush mice, rubber balls) with no small parts that could cause choking hazards. Perfect for teething kittens and gentle play.
  • Adult Cat Toys (1–7 years): Interactive toys (e.g., feather wands, laser pointers, puzzle feeders) that encourage exercise and mental stimulation. Suitable for active adult cats.
  • Senior Cat Toys (7+ years): Low-energy toys (e.g., soft plush toys, slow-rolling balls) that are easy for senior cats to play with. No strenuous movement required.

All our cat toys are made of non-toxic, BPA-free materials — safe for cats to chew and play with.

Q4: What should I do if my smart cat toilet stops working?


A: If your smart cat toilet malfunctions, try these troubleshooting steps first:

  1. Check Power Supply: Ensure the toilet is plugged in properly and the power cord is not damaged. For battery-powered models, check if the battery is charged.
  2. Clean Sensors: The self-cleaning function is controlled by sensors — wipe the sensors with a dry cloth to remove litter dust or debris that may be blocking them.
  3. Reset the Device: Press and hold the reset button (usually located at the back of the toilet) for 5 seconds to restore factory settings.

If the problem persists, send an email to our customer support team with your order number and a video of the malfunction — we will either send replacement parts for free or arrange a replacement toilet.

Q5: Do your products come with a warranty?


A: Yes! We offer a limited warranty for all our cat supplies, covering manufacturing defects:

  • Smart Cat Toilet: 2-year warranty, covering sensors, motor, and self-cleaning mechanism. Does not cover damage from improper installation or litter buildup.
  • Location Collar: 1-year warranty, covering GPS module, battery, and waterproof function. Does not cover damage from rough cat play or lost collars.
  • Cat Toys: 30-day warranty, covering broken parts and manufacturing defects. Does not cover damage from normal wear and tear or cat chewing.

To file a warranty claim, send an email to our customer support team with your order number and photos of the defect — we will resolve your claim within 3 business days.

Q6: Can I purchase products in bulk for a cat shelter or pet store?


A: Yes! We offer bulk order discounts for cat shelters, pet stores, and rescue organizations:

  • Smart Cat Toilet: 15% discount on orders of 5+ units; 25% discount on orders of 10+ units.
  • Location Collar: 10% discount on orders of 10+ units; 20% discount on orders of 20+ units.
  • Cat Toys: 20% discount on orders of 50+ units; 30% discount on orders of 100+ units.