Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Pet Owner Data: Full name, email address, phone number, delivery and billing addresses. For repeat customers, we may store your cat’s breed, age, weight, and preferences (e.g., automatic self-cleaning smart cat toilets, GPS location collars, interactive feather cat toys) to provide personalized recommendations.
• Order-Specific Data: Product model, size, and customization details (if applicable, such as engraved cat names on location collars, color preferences for smart cat toilets, or custom-themed cat toy sets). This data is permanently deleted after order fulfillment to ensure privacy.
• Local Pickup Data (if applicable): For customers choosing in-store pickup, we store your preferred time slot to streamline the service process, with no data retained beyond 7 days after pickup.

1.2 Payment & Transaction Data

• All payments are processed through PCI DSS-compliant payment gateways (including Visa, Mastercard, PayPal, etc.). We never store full credit card numbers, CVV codes, or bank account details — all financial data is encrypted end-to-end to ensure transaction security.
• For bulk orders (e.g., pet shelters purchasing cat toys), we temporarily store purchase order numbers for invoicing purposes, which are deleted after 12 months.

1.3 Device & Usage Data (for Smart Products)

• Smart Cat Toilet & Location Collar Data: If you purchase a smart cat toilet with usage tracking or a GPS location collar, we only collect data with your explicit consent, such as litter box usage frequency (for toilet maintenance reminders) or cat location range (to optimize collar performance). This data is stored securely and can be deleted at your request.
• Website Usage Data: Browsing history (e.g., viewed self-cleaning smart cat toilets, waterproof location collars, puzzle cat toys) and cookie data (which saves your shopping cart contents, cat size filters, and product preferences for your next visit).
• Post-Purchase Data: Temporary information such as delivery confirmations, product warranty records, and feedback survey responses. This data is automatically deleted 12 months after the purchase date.

2. How We Use Your Information

1. Order Fulfillment: Process your purchase, verify product safety (e.g., non-toxic materials for cat toys, secure GPS tracking for location collars, anti-pinch design for smart cat toilets), and coordinate delivery or in-store pickup. We will also include product guides (e.g., "Smart Cat Toilet Installation Steps," "Location Collar Battery Replacement Tips").
2. Customer Support: Resolve after-sales issues such as malfunctioning smart cat toilet sensors, inaccurate location collar GPS signals, or damaged cat toy parts — we will reference your order data to provide efficient solutions (e.g., sending replacement sensors, troubleshooting GPS settings).
3. Personalized Updates: Only if you opt in, we will send you relevant notifications (e.g., "New Self-Cleaning Smart Cat Toilet Launch," "Waterproof Location Collar Discount," "Interactive Cat Toy Restock Alert") — you can unsubscribe at any time via the link in each promotional email.
4. Compliance with Regulations: Retain transaction records for warranty claims and tax filing purposes, ensuring all products meet U.S. pet product safety standards (e.g., non-toxic, BPA-free materials for cat toys, secure and comfortable design for location collars).

3. Data Security

• All data transmission uses SSL/TLS encryption technology (you can identify it by the "https://" prefix and padlock icon on our store website).
• Personal and order data is stored on secure, password-protected servers with restricted access — only authorized staff trained in CCPA compliance can access necessary information (e.g., your delivery address for shipping a smart cat toilet).
• Third-party partners (couriers, payment processors, pet product safety testers) sign strict confidentiality agreements — they only use your data to fulfill their service obligations (e.g., delivering cat supplies, processing payments, testing product safety) and cannot repurpose it for any other purpose.

4. Your Data Rights (Under CCPA)

• Access Right: Request a free copy of all stored data related to you and your cat supply purchases (e.g., past order records, saved cat size preferences).
• Correction Right: Update inaccurate information (e.g., a new delivery address for a location collar order, revised cat weight for smart cat toilet size recommendations).
• Deletion Right: Request permanent deletion of your personal data ("right to erasure") — we will only retain legal mandatory records (e.g., tax-related transaction documents, warranty files). For any data linked to your cat’s preferences or smart product usage, we will delete it immediately upon request.
• Opt-Out of Data Sale Right: We never sell your personal data or your pet’s related information to any third party. If you need to confirm this, you can contact us via email as required by CCPA regulations.
• Data Portability Right: Receive your personal data in a commonly used format (e.g., CSV file of order history) for you to share with other pet supply retailers if needed.